How Our Returns Work
Request a Return
Contact us within 7 days of receiving your order to request a return. Provide your order number and reason for return.
Ship Back the Item
Pack the item securely in its original packaging and ship it back to us. We'll provide the return address.
Receive Your Store Credit Coupon
Once we receive and inspect the item, we'll issue a store credit coupon equal to the item's value. This coupon can be used for any future purchase!
Shop Again!
Use your coupon code on your next order. The coupon never expires and can be combined with other offers!
Why Store Credit Coupons?
Full Value Credit
Get 100% of your purchase value as store credit
No Expiration
Use your coupon anytime - it never expires
Stackable Offers
Combine with discounts and other promotions
Easy to Use
Simply enter the code at checkout
Return Policy Details
7-Day Return Window
You have 7 days from the date of delivery to request a return. After 7 days, unfortunately, we cannot accept returns.
Condition Requirements
Items must be unused, in original packaging, and in the same condition as when you received them. Custom portrait orders cannot be returned due to their personalized nature.
Non-Returnable Items
- Custom portrait sketches (personalized)
- Items damaged by misuse
- Items not in original condition
- Gift cards
How to Initiate a Return
To initiate a return, please contact us with:
- • Your order number
- • Item(s) you wish to return
- • Reason for return
- • Photos of the item (if damaged/defective)